CREWFIT Membership Terms & Conditions

Your agreement

This Agreement is between you, the member named in the Membership Application, and the company operating your nominated home club: either CREWFIT Pty Ltd (ABN 64 634 678 890) or CREWFIT Padstow Pty Ltd (ABN 98 677 490 783), as identified in your Membership Application.

That company is responsible for billing your membership and is referred to in this Agreement as "CREWFIT", "we", "us" or "our".

Your Membership Application, these Terms and Conditions, the House Rules, your Pre-Exercise Questionnaire and any express waivers you sign during the joining process together form your Membership Agreement ("Agreement").

Your access to CREWFIT locations and services depends on the membership type selected in your Membership Application. These terms govern ongoing and paid-in-full GYM and CREW memberships. Separate Casual Access Terms & Conditions govern casual passes and packs.

1. Membership types

Padstow does not offer group classes. Class access is subject to bookings and availability.

1.1 Ongoing memberships

Your Membership Application and Membership Agreement specify your membership type, fees, billing cycle, minimum term and minimum-term end date. New ongoing memberships have a minimum term of three calendar months. Existing memberships retain the minimum term and billing cycle specified in their Membership Application and Membership Agreement, unless otherwise agreed or changed in accordance with this Agreement.

After the minimum term, your membership continues until cancelled in accordance with clause 14.2.

1.2 Paid-in-full memberships

GYM and CREW memberships are available as three-calendar-month or six-calendar-month paid-in-full memberships. Your Membership Application and Membership Agreement specify your fees, purchased term, start date and end date. Payment is required upfront. Your membership ends automatically on the specified end date unless you choose to renew.

1.3 Holds and promotional periods

Extensions to your minimum term or membership end date resulting from approved holds or gifted or promotional free periods are governed by clause 8. Closure-related extensions are governed by clause 20.

2. Joining and access

When joining, you must provide the personal information reasonably required to administer your membership and photographic identification. We will issue a Membership Tag for authorised Club access.

2.1 Start date

Your membership starts on the start date recorded in your Membership Application and Membership Agreement. If joining before a Club opens, we will confirm the opening and membership start arrangements with you.

2.2 Membership Tag

You must use your Membership Tag each time you enter. Do not share your tag or admit another person without staff approval. Unauthorised entry may result in action under clauses 3, 12 or 15.

Notify us immediately if your tag is lost or stolen so we can disable it. A replacement tag costs $20. You may be unable to access the Club until authorised replacement access is arranged.

2.3 Minimum age and minors

You must be at least 14 years old to become a member.

Members under 18: A parent or legal guardian must sign your Membership Application and consent to your use of the Club. They must also agree to responsibility for payment of your Membership Fees and associated charges.

Members aged 14-15: You may attend only during staffed hours and must be accompanied by a parent or legal guardian, or directly supervised by a CREWFIT-approved qualified personal trainer. You must leave before staffed hours end. You may use weight-training equipment or participate in resistance-based group classes only under direct one-on-one supervision by a CREWFIT-approved qualified personal trainer. A parent or guardian alone does not satisfy this weights-supervision requirement.

Members aged 16-17: You may train independently during staffed hours with parent or legal guardian consent. Unstaffed access requires specific written consent from your parent or legal guardian.

All members must follow safety rules and reasonable training restrictions. CREWFIT may restrict or suspend access for breaches and may cancel a membership in accordance with clause 15.

2.4 Orientation

General orientation is not compulsory. We may offer or require appropriate instruction where reasonably necessary for safe use of the facilities.

3. Unstaffed access

3.1 Unstaffed hours

During unstaffed hours, no Club staff are present to provide instruction, supervision or immediate assistance. You must take reasonable care and comply with the safety and emergency instructions displayed at the Club. Any limitation of liability is subject to clause 18 and applicable law.

3.2 Access conditions

a. You must enter using your own authorised Membership Tag and must not share it.

b. You must not admit another person without staff approval. Unauthorised entry ("tailgating") is a serious breach. Depending on its seriousness or repetition, we may issue a warning, restrict access, suspend your membership or cancel it in accordance with clause 15.

c. Use only equipment you can operate safely and follow instructions, safety signage and the House Rules.

d. Re-rack weights, return equipment and wipe down equipment after use. Keep the facility orderly and routes clear.

e. Members under 16 must not enter or remain during unstaffed hours, even with an adult. Members aged 16-17 require specific written parental or guardian consent for unstaffed access.

4. Cooling off

You may cancel an ongoing or paid-in-full membership by giving written notice to admin@crewfit.com.au within 48 hours of the start date and time recorded in your Membership Application.

We will refund prepaid Membership Fees and the Joining Fee, less disclosed charges for services or products already supplied. Nothing in this clause limits your rights under applicable consumer law.

5. Health and safety

You must consider whether you can exercise safely, including with any existing health condition. If uncertain, obtain appropriate medical advice or clearance before exercising.

Provide accurate and complete relevant health information through your Pre-Exercise Questionnaire and tell us of changes that affect safe participation. Screening is not a substitute for medical advice and does not guarantee against injury or death. We may require medical clearance where reasonably necessary.

Do not train where an illness, injury or condition makes exercise unsafe or poses a risk to others. Familiarise yourself with emergency exits, displayed procedures and emergency equipment. Stop if you feel unwell, dizzy or unsafe, and seek medical assistance where needed.

These requirements apply during staffed and unstaffed hours. We may temporarily restrict or suspend access while seeking clarification or appropriate clearance. Any cancellation is governed by clause 15.

6. Fees

6.1 General

Your Membership Fees, Joining Fee and other applicable charges will be disclosed before joining and recorded in your Membership Application or otherwise specified in this Agreement.

If a payment is overdue, we may suspend membership and access until the outstanding amount is paid. We will notify you of the overdue payment and resulting suspension. If fees remain unpaid for 28 days or more, we may terminate under clause 15. Outstanding amounts lawfully payable remain your responsibility.

6.2 Membership Fees

Ongoing memberships: You must pay Membership Fees in advance according to the billing cycle and payment schedule specified in your Membership Application and Membership Agreement. Your billing cycle may be weekly or fortnightly. Payments continue until your membership ends under this Agreement.

Paid-in-full memberships: The full Membership Fee is payable upfront. Your purchased term, start date and end date are specified in your Membership Application and Membership Agreement.

Initial pro-rata payment: If your membership starts before the first scheduled direct debit, an initial pro-rata fee applies for the period between your start date and first scheduled billing date. The amount and period covered will be disclosed when joining.

6.3 Non-payment

We may suspend membership and access while an amount payable is overdue. Suspension for non-payment does not place the membership on hold or cancel it. Membership Fees continue to accrue while the membership remains active, including during suspension for non-payment.

Rejected direct debit charges are addressed in clause 7.2. Termination for non-payment is governed by clause 15.

6.4 Fee increases

We may review and change Membership Fees and other fees payable under this Agreement. For existing ongoing memberships, we will give at least 60 days' written notice of an increase, specifying the new amount and effective date.

If you do not agree, you may notify us before it takes effect and cancel without an early termination fee, including during the minimum term. Fees remain payable until the agreed cancellation date, which will be no later than the increase's effective date. The usual cancellation notice period will not prevent you exercising this right before the increase applies.

The price of an existing paid-in-full membership will not increase during its purchased term. Renewal rates will be disclosed before renewal. Authorised direct debit amounts may be adjusted to reflect a change made under this clause.

6.5 Deductions from refunds

We may deduct outstanding fees and charges lawfully payable under this Agreement from a refund. We will provide a breakdown. This does not limit refund rights under applicable consumer law.

7. Direct debit

7.1 Payment agreement

Ongoing Membership Fees are collected through our nominated payment provider, currently Ezidebit, according to the billing cycle and schedule in your Membership Application and Membership Agreement.

Membership direct debits may be made using a bank account, Visa or Mastercard.

The provider's Direct Debit Request Service Agreement applies separately to processing and will be provided or made available when you authorise payments. By providing payment details and completing authorisation, you authorise the provider to collect amounts lawfully payable under your Membership Agreement. Keep payment details up to date.

7.2 Late or rejected payments

Ensure sufficient funds are available on the scheduled payment date and remain available until processing, including where weekends or public holidays delay it.

If a debit is rejected due to insufficient funds or another reason attributable to you, a $10.20 failed-payment administration fee applies. It does not apply where the failure results from an error by CREWFIT or the payment provider.

We will notify you of the failed payment, applicable fee and collection arrangements. Outstanding amounts and the fee may be collected with the next scheduled debit or an authorised retry under the provider's agreement. Your bank or card provider may separately charge fees under your agreement with them.

8. Membership holds and free periods

8.1 Eligibility and requests

Ongoing and paid-in-full memberships may be held for a minimum of one week and a maximum total of three calendar months in any 12-month period, including medical holds.

Your account must be up to date. Request a hold through the member portal or in writing to admin@crewfit.com.au, specifying start and end dates. Holds cannot be backdated or applied during cancellation notice.

8.2 Hold fees

The first eight weeks of approved holds in any 12-month period are complimentary. Medical holds use this allowance. After it is used, non-medical holds cost $10 per week, disclosed when arranged. Approved medical holds remain free of hold fees.

8.3 Medical holds and additional time

If a temporary medical condition prevents safe exercise, request a medical hold with documentation reasonably sufficient to establish its need and duration. Medical holds count towards the three-month maximum.

Additional time may be approved case by case. Conditions and fees will be confirmed in writing before it begins.

8.4 Payments and dates

Regular Membership Fee debits pause during approved holds; applicable hold fees remain payable. An ongoing membership's minimum-term end date extends by the hold duration where it is still within its minimum term. A paid-in-full membership's end date extends by that duration. Revised dates will be recorded in membership details.

8.5 Gifted and promotional free periods

Gifted or promotional free periods do not count towards completing the minimum term. The minimum-term end date extends by the length of the free period. This will be disclosed when the offer is accepted and the revised date recorded in membership details.

9. Changes to membership type or location

9.1 Ongoing membership changes

Requests must be emailed to admin@crewfit.com.au. GYM-to-CREW upgrades require at least one day's written notice. CREW-to-GYM downgrades require at least 14 days' written notice.

A hold pauses a downgrade notice period; the remaining notice resumes after the hold. The remaining minimum term carries over and does not restart. We will confirm the new fee and effective date before the change.

9.2 Club location changes

Requests must be emailed to admin@crewfit.com.au with fees up to date. At least one day's written notice applies when remaining on the same membership type or upgrading. At least 14 days applies when downgrading from CREW to GYM.

We will confirm changes to membership type, contracting company, billing, fees and access before the change takes effect.

9.3 Paid-in-full changes

Requests are assessed individually. Agreed price differences, access changes and effects on the end date will be confirmed in writing before the change.

10. Contractors and independent service providers

Independent providers may offer services, including personal training, separately from your membership. If purchased directly from a provider, your agreement is with that provider and their terms govern fees, bookings, cancellations and refunds.

We will make clear whether CREWFIT or an independent provider supplies a service before purchase. Nothing excludes our responsibility for services we supply, our own acts or omissions, or rights that cannot lawfully be excluded.

11. Group training

Classes are offered at Mortdale. Participation depends on included membership access or separately purchased access.

Book in advance through the GymMaster App, member portal, phone or reception. Places are limited and not guaranteed. Cancel at least 30 minutes before class to avoid a late cancellation.

Late cancellations and no-shows count towards one monthly total. Three or more in a calendar month may attract a single $30 fee for that month, charged no more than once per calendar month.

12. Conduct

12.1 Equipment

Use equipment safely, for its intended purpose and according to instructions and signage. Ask staff before using unfamiliar equipment. During unstaffed hours, do not use unfamiliar equipment until you have received appropriate instruction. Re-rack weights, return equipment and wipe it down using provided supplies.

12.2 Guests and additional member access

Non-member casual guests may attend only during staffed hours with staff approval. They must register, provide photographic identification, complete screening and required entry forms, pay the disclosed casual fee and comply with age restrictions and House Rules. Members must not admit guests using their own tag.

Existing CREWFIT members may purchase a $10 casual visit to a club not included in their membership, including a Mortdale class during the same attendance, subject to booking availability. A class plus gym use during that attendance counts as one visit.

Mortdale GYM members may attend Mortdale classes for $10 per class, subject to booking availability; their usual gym access remains covered by their membership.

Authorised additional member access may occur during unstaffed hours where CREWFIT has enabled access, the member has an active membership and valid tag, and clause 2.3's age and consent conditions are satisfied.

12.3 House Rules

The House Rules form part of this Agreement and apply to everyone. They will be made available when joining and displayed or otherwise accessible at the Club. Read and follow them. Changes are governed by clause 16.

For breaches, we may warn, restrict access, suspend or cancel under clause 15, considering seriousness and repetition. Responsibility for reasonable loss or damage caused by a breach is governed by clause 19 and applicable law.

12.4 Illegal substances

Do not use, possess, supply or distribute illegal drugs or prohibited performance-enhancing substances on Club premises. Do not use the Club while affected by alcohol or drugs to an extent making participation unsafe or risking others. Breaches may lead to action under clause 15.

12.5 Commercial activity

Obtain prior written management approval for commercial activities, including personal training, soliciting clients, promoting a business, selling goods or services and filming business content. Comply with approval conditions, House Rules and clause 17. Approval may be withdrawn on reasonable grounds, including safety, disruption or breaches of conditions.

12.6 Risky or inappropriate conduct

Do not threaten, harass, intimidate or abuse others, damage property, behave unsafely or provide unauthorised training services. For immediate safety risks, we may require you to leave and temporarily suspend access while assessing the incident.

Depending on seriousness or repetition, we may warn, restrict, suspend or cancel under clause 15. Suspected unlawful conduct may be referred to authorities. Damage responsibility is governed by clause 19 and applicable law.

13. Security

13.1 CCTV

CCTV operates for safety and security and records training areas, entrances, exits and common access areas. Cameras do not record inside toilets, showers or changing rooms. CCTV records video only, without audio.

Recordings are handled under our Privacy Policy and applicable law. CCTV does not mean footage is continuously watched or immediate assistance is available, particularly during unstaffed hours.

13.2 Directions

Follow reasonable staff directions on health, safety, security and facility use. Take reasonable care when entering, leaving and using the Club, keep access routes and emergency exits clear, and follow signage and House Rules.

14. Ending your membership

14.1 Notice

Cancellation requests must be emailed to admin@crewfit.com.au, with your full name and sufficient membership-identifying details. We will acknowledge receipt and confirm the end date and final payment. Notice starts when we receive the email, not when we process it.

14.2 Ordinary cancellation

Ongoing memberships require at least 28 days' notice. Membership ends on the later of your minimum-term end date or 28 days after receipt of the cancellation email. Fees remain payable to that date. Holds cannot apply during cancellation notice. A pro-rata final payment may apply so charges cover only the period to the end date.

These notice and minimum-term requirements do not apply where another clause or applicable law gives a right to end earlier.

Paid-in-full memberships end automatically on their specified end date; notice is not required to prevent renewal.

14.3 Cancellation during the minimum term

Medical incapacity: Where a medical condition prevents exercise for the remaining minimum term and a hold is unsuitable, email a request with a qualified medical practitioner's certificate confirming inability to exercise and expected duration. No exit fee or standard 28-day notice applies. Ongoing fees cease from the effective date; prepaid unused value is refunded. The date is receipt of the request and certificate unless an earlier date is agreed.

Serious CREWFIT breach: Email the breach and request resolution. If not resolved within a reasonable period, you may cancel without an exit fee or standard 28-day notice. Ongoing fees cease from the effective date; prepaid unused value is refunded. Consumer-law remedies, including immediate cancellation where permitted, are preserved.

Bankruptcy: Email reasonable supporting evidence. Ongoing cancellation takes effect on receipt of the request and evidence, without standard notice, an exit fee or remaining-term payments. Outstanding amounts remain subject to bankruptcy law. Bankruptcy alone does not entitle paid-in-full members to a refund; other legal refund rights remain.

Relocation: If your primary residence moves more than 10 kilometres from your nominated home club and a hold is unsuitable, email at least 28 days' notice with reasonable evidence of the new address. Notice begins on receipt of the email; evidence must be received before early cancellation takes effect. Fees remain payable during notice. An exit fee of 50% of remaining membership value after the effective date applies. For ongoing memberships, remaining value is fees otherwise payable to minimum-term end; those fees are replaced by the exit fee. For prepaid memberships, refund unused value less the 50% exit fee. We will provide a calculation. Without evidence, the relocation exception does not apply and minimum-term obligations and clause 14.2 remain, unless another cancellation right applies.

Other reasons: If requesting early cancellation with more than 28 days remaining for a reason not covered by another provision, the ongoing fees remaining to minimum-term end must be paid. We will confirm the amount and effective date; payments covering the same period are credited to prevent double charging. If 28 days or fewer remain, clause 14.2 applies. Paid-in-full memberships are not refundable merely for a change of mind, subject to other contractual and legal refund rights.

15. When CREWFIT can end the Agreement

We may cancel for a serious breach that cannot be remedied; a remediable breach not corrected within a reasonable period after notification; fees unpaid for 28 days or more; or materially false or misleading information, including failure to disclose relevant health changes affecting safety. Immediate access suspension may apply where needed for safety.

Outstanding fees and charges lawfully payable to the cancellation date remain due. We may also decide to charge fees for the remaining minimum term to the extent permitted by law, considering the reason and circumstances. Any amount and calculation will be confirmed in writing.

Unpaid amounts remain recorded on your profile. If you apply to rejoin, we may require them to be settled before reactivation, subject to applicable law.

16. Agreement changes

We may make reasonable changes to this Agreement or the House Rules. We will notify you in writing of material changes, explain their effect and give at least 30 days' notice.

If adversely affected and you disagree, email admin@crewfit.com.au before the effective date to cancel without an early termination fee. The ordinary notice period will not prevent cancellation before the change takes effect.

Shorter notice may apply where reasonably necessary for an urgent safety issue or legal requirement; we will explain why and give as much notice as reasonably practicable. Legal rights are preserved.

Fee increases are governed by clause 6.4 and require 60 days' written notice. Current published terms are available at https://www.crewfit.com.au/terms-and-conditions/.

17. Privacy and filming

17.1 Privacy

We collect, use, store and disclose personal information to administer memberships and provide services as described at https://www.crewfit.com.au/privacy-policy/.

External systems and AI tools may support administration, communications and service improvement. The Privacy Policy describes information used, purposes and overseas handling. Medical information, banking or card details and driver's licence numbers are not shared with external productivity applications or AI tools. Payment details are handled through authorised payment systems. Privacy enquiries: admin@crewfit.com.au.

17.2 Photography and filming

Members and guests must obtain staff permission before taking photographs or videos, including for personal use. Commercial or promotional filming requires prior written management approval under clause 12.5.

Approved recording must not disrupt others, obstruct equipment or walkways, or capture identifiable members or staff without their consent. Tripods require staff approval and designated areas. Recording is prohibited in toilets, showers and changing rooms. Follow approval conditions and stop if reasonably directed by staff.

18. Liability and exercise risks

18.1 Statutory guarantees

a. Under the Australian Consumer Law, our services are guaranteed to be provided with due care and skill, reasonably fit for a purpose you have made known to us, and supplied within a reasonable time where no time is agreed.

b. Certain legislative provisions permit limitations to those guarantees for recreational services.

c. If you sign this Agreement, you agree, to the extent allowed by section 139A of the Competition and Consumer Act 2010 (Cth), to exclude or modify our liability for death or injury from failure to comply with those guarantees.

d. This exclusion does not apply to death or injury caused by our reckless conduct as defined in that Act.

18.2 Rights preserved by law

Any exclusion or limitation in this Agreement or a separate waiver applies only to the extent permitted by law. Nothing excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified.

18.3 Exercise risks and responsibility

Exercise and equipment use involve injury risks. Take reasonable care for yourself and others, follow instructions and House Rules and exercise within your abilities. Do not misuse equipment or attempt exercises you cannot perform safely; ask staff if unsure. During unstaffed hours, staff cannot provide immediate instruction or assistance. Liability limitations are subject to clauses 18.1-18.2 and any separate waiver you accept.

18.4 Belongings

Secure your belongings, avoid unnecessary valuables and do not leave items unattended. Lockers are for your visit unless otherwise agreed. Items left overnight may be removed and held for collection. We do not guarantee security; liability limitations remain subject to clause 18.2 and law.

19. Damage

To the extent permitted by law, you are responsible for reasonable repair or replacement costs for Club property damaged through your deliberate misconduct, negligence or breach of this Agreement or House Rules. This excludes fair wear and tear or equipment failure during proper use. We will explain the damage, basis and amount before requesting payment.

Registered guests are responsible for their own deliberate misconduct, negligence or breaches. Introducing a guest alone does not make you responsible, but you remain responsible for damage you cause or contribute to.

20. Closures

We may temporarily close for emergencies, legal requirements, repairs, refurbishment or relocation, giving as much advance notice as reasonably practicable.

Where closure prevents access to included services, applicable Membership Fees pause for the affected period. Prepaid end dates extend by that period. For partial loss of included services, we will discuss an appropriate adjustment. No hold fee applies.

Where ongoing fees pause due to closure, the minimum-term end date extends by the pause duration. Revised dates will be confirmed in writing. Legal rights remain preserved.

21. Complaints and feedback

Raise concerns with staff or email admin@crewfit.com.au. We will acknowledge complaints and make reasonable efforts to resolve them promptly and fairly. If dissatisfied, you may contact NSW Fair Trading. This does not limit access to assistance or legal rights.

22. General matters

Disruptions beyond reasonable control, including natural disasters or government restrictions, are handled consistently with clause 20. If such an event prevents access for more than 30 days, either party may cancel by written notice without an exit fee. Refund and other rights under law remain preserved.

If a provision is unlawful or unenforceable, it is severed to the extent necessary without invalidating the rest. Not immediately enforcing a right does not waive it. Nothing excludes responsibility for misleading statements or consumer-law rights. NSW law applies.

23. Definitions

• Agreement / Membership Agreement: The documents listed under "Your agreement".
• ACL: Australian Consumer Law, Schedule 2 to the CCA.
• Biller: Our third-party payment provider, currently Ezidebit Pty Ltd, ABN 67 096 902 813.
• Casual Entry Fee: $30 for non-member single-visit access; $10 for authorised additional access by existing CREWFIT members under clause 12.2.
• Class Late-Cancellation / No-Show Fee: The separate $30 fee under clause 11, charged at most once per calendar month after three qualifying occasions.
• CCA: Competition and Consumer Act 2010 (Cth).
• Club: A CREWFIT gym.
• Direct Debit Payment Agreement: Your separate payment-processing agreement with the Biller.
• Fees: Amounts disclosed and lawfully payable under this Agreement, including Membership Fees.
• House Rules: CREWFIT facility rules under clause 12.3.
• Joining Fee: The joining charge disclosed before purchase.
• Member / you / your: The named individual entering the Agreement.
• Membership Application: Your recorded selection and details, including type, fees, billing schedule, start date and applicable term and end date.
• Membership Fees: Fees for the access and services in your selected membership.
• Membership Tag: Your individual authorised access tag.
• Minimum Age: 14, subject to clause 2.3.
• Minimum Term: The term in your Membership Application and Membership Agreement, including applicable extensions.
• Ongoing Membership: A membership continuing beyond its minimum term until ended under this Agreement.
• Paid-in-Full / Fixed-Term Membership: A prepaid membership ending automatically on its specified end date.
• Pre-Exercise Questionnaire: The health and exercise screening form required for participation.
• We / us / our / CREWFIT: The home-club company identified in your Membership Application.